SEBI - Investor Grievance Redressal Mechanism , Claiming IEPFShares / Dividends , etc

Key Information for Investors

Investor Grievance Redressal Mechanism   1.  SEBI Master Circular on the redressal of investor grievances through the SEBI Complaints Redress System (SCORES) platform dated November 7, 2022.   Investors can access the master circular with the below link.   SEBI | Master Circular on the redressal of investor grievances through the SEBI Complaints Redress System (SCORES) platform     2. We encourage investors to Read ‘Investor Charter’ at https://nsdl.co.in/publications/investor_charter.php      3. Online web-based complaints redressal system of NSDL can be accessed via link https://investor.nsdl.com/portal/en/home (Post your complaints/queries to NSDL)   4. Lodge your complaint with SEBI at https://scores.sebi.gov.in/ or SEBI Mobile App - SCORES 2.0   SEBI Toll free helpline - 18002667575 / 1800227575 NSDL helpline - 022-48867000  NSDL email for grievance - relations@nsdl.com   NSDL email for other information - info@nsdl.com   Resolve your disputes in Securities Market online using  SMART ODR Portal. Visit https://smartodr.in/login   5. SEBI Master Circular on Online Resolution of Disputes in the Indian Securities Market   SEBI has issued Master Circular on Online Resolution of Disputes in the Indian Securities Market vide its Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/145 dated July 31, 2023.   For more information, Investors may refer the SEBI Circular  https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html     Visit SMART ODR website https://smartodr.in/login   6. SEBI Circular on Comprehensive guidelines for Investor Protection Fund and Investor Services Fund   SEBI has issued revised Comprehensive guidelines for Investor Protection Fund and Investor Services Fund at Stock Exchanges and Depositories vide its Circular No. SEBI/HO/MRD/MRD-PoD-3/P/CIR/2023/81 dated May 30, 2023.   For more information, Investors may refer the SEBI Circular in the following link: https://www.sebi.gov.in/legal/circulars/may-2023/comprehensive-guidelines-for-investor-protection-fund-and-investor-services-fund-at-stock-exchanges-and-depositories_71925.html     7. Claiming Unclaimed Shares and Dividends   All dividends and shares which remain unpaid or unclaimed for seven consecutive years, are transferred by respective companies to Investor Education and Protection Fund Authority.   Investors can submit claim to IEPF Authority to receive unpaid dividend and/or unclaimed shares by visiting https://www.iepf.gov.in   8. Facility to investors of voluntary freezing/de-freezing of Demat Accounts through Depository Participants (DP) or SPEED-e facility   If you wish to temporarily freeze/de-freeze your Demat Account for any reason, you can avail the facility of freezing your demat account by choosing Account level, ISIN level or Quantity level freeze anytime, anywhere by submitting a written request in the prescribed form to your Depository Participant (DP) or by subscribing to SPEED-e facility as e-Token User. You can freeze your account for 'Suspending for debit' or 'Suspending for debit and credit'. Freeze request executed by you through  SPEED-e cannot be unfrozen by your DP. If your demat account is 'Suspending for debit', no transactions are permitted in the demat account till the account is de-frozen. A frozen account can be de-frozen or re-activated on submission of written instruction by the demat account holder, in prescribed form to the DP or through NSDL's SPEED-e facility.    9. Awareness on careful preservation of Delivery Instruction Slip (DIS)   Beneficial Owners (BOs) should accept the Delivery Instruction Slip (DIS) from the Depository Participants (DPs) only if serial number is pre printed and Client ID is pre stamped or pre printed. BOs should keep the DIS in  safe custody and should not to leave it “blank or signed” with the Depository Participants (DPs) or any other person/entity when not in use.   10. Online Closure of demat accounts   Online closure of demat accounts is made available for clients who have opened their accounts offline or online, by the DPs that provide various Depository related services in online mode. Those DPs which do not provide any services online and do not open accounts online may not be required to offer online closure of demat accounts.   11. Demat Debit and Pledge Instruction (DDPI)   Demat Debit and Pledge Instruction (DDPI) has been replaced Power of Attorney (POA). DDPI is an authorisation given by investor to their brokers to debit or pledge securities or tendering of shares in open offers in their demat accounts. The existing POAs shall continue to remain valid till the time investor revokes the same.    12. SEBI Circular on Adoption of Standardised, Validated and Exclusive UPI IDs for Payment Collection by SEBI Registered Intermediaries from Investors   SEBI, vide its Circular No. SEBI/HO/DEPA-II/DEPA-II_SRG/P/CIR/2025/86 dated June 11, 2025, regarding 'Adoption of Standardised, Validated and Exclusive UPI IDs for Payment Collection by SEBI Registered Intermediaries from Investors' decided to put in place a structured Unified Payment Interface (‘UPI’) address mechanism for SEBI-registered investor-facing intermediaries (‘intermediaries’) to collect funds from their investors.   For more information Investors may refer the SEBI Circular in the following link: https://www.sebi.gov.in/legal/circulars/jun-2025/adoption-of-standardised-validated-and-exclusive-upi-ids-for-payment-collection-by-sebi-registered-intermediaries-from-investors_94535.html   13. Lodge complaints for Unsolicited Communication and fraudulent activities using telecom resources   In case of Unsolicited Communication and fraudulent activities using telecom resources, you can lodge complaints as follows: In case of receiving spam or commercial communication make “DND” complaint at respective Telecom Service Provider’s App/Website, TRAI DND App, or Call/SMS to 1909 In case of receiving suspected fraud communication, report the same to “Chakshu Platform” of DoT (https://sancharsaathi.gov.in/sfc/Home/sfc-complaint.jsp )    In case fraud has already happened Report the same to Cyber Crime helpline number 1930 or website (https://www.cybercrime.gov.in )

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