July 23, 2026

Digital Lending Needs Regulation - Moneylife / Sucheta Dalal

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Digital Credit Without Limits: A New Moneylife Foundation Study

 
Digital lending has transformed access to credit in India, offering millions of borrowers faster and easier access to formal finance. However, our interactions with consumers over the past few years have also revealed a growing number of cases involving multiple digital loans, mounting repayment obligations and borrowing costs that many borrowers struggle to understand.
 
Many of you have written to us over the years to share your experiences and concerns regarding digital lending. Those interactions, together with our credit counselling work and policy engagement, helped shape this study. We are pleased to share it with you.

Moneylife Foundation's latest report, "Digital Credit Without Limits: Why India Needs to Regulate the Cost and Count of Digital Loans", examines these issues through an analysis of credit counselling cases, the regulatory framework governing digital lending and publicly available data.
 
As digital lending continues to expand rapidly, it argues that protecting borrowers requires looking beyond disclosure to issues such as cumulative borrowing and the overall cost of credit.
 
Among the questions it explores are:
  • Why do borrowers continue to accumulate multiple digital loans?
  • Are existing disclosure requirements sufficient to protect consumers?
  • How can responsible lending be strengthened without restricting access to formal credit?
 
It also puts forward a series of policy recommendations aimed at strengthening consumer protection while supporting sustainable growth in digital lending. Copies have been shared with the Ministry of Finance, the Reserve Bank of India, industry bodies and other key stakeholders for their consideration.
 
Read and download the report here: https://www.mlfoundation.in/memorandum/digital-credit-without-limits/613.html
 
We hope you will find it useful and encourage you to share it with others who may be interested in digital lending, consumer protection and financial sector policy.
 
Warm Regards,
 
Sucheta Dalal
Founder-Trustee
Moneylife Foundation
 
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